California E&S Insurance

Our insurance company says they didn't receive our baby's birth certificate and dropped her coverage. Please help us! We sent in the birth certificate before the 30 day time period ended to verify a dependent via the company (BCBS's) online portal. That was 2 months ago. Today we got a letter saying they never received it and they've dropped her coverage. We have BCBS PPO. Our daughter is 3 months old and has a health issue. It looked like all her claims were being paid. They claim they sent us 2 notice letters. We never got any such thing. Obviously we would have acted immediately. The company site also says due to the COVID 19 national emergency we may have a year to add a dependent. Does anyone know anything about this? Please help us; I'm panicked. UPDATE: Husband says it's Alight working on behalf of BCBS who didn't receive the document we uploaded electronically. UPDATE2: So here's what happened. We did not submit the birth certificate to the correct employee benefits portal for dependent verification. The file we uploaded apparently wasn't even the birth certificate. We have filed an appeal with the Benefits Proivder, Alight. I don't know what to do at this point if our appeal is denied except pay cash in full for all our newborn's medical expenses. I feel so lost.

{
  "score": 0,
  "title": "Our insurance company says they didn't receive our baby's birth certificate and dropped her coverage. Please help us!",
  "subreddit": "personalfinance",
  "num_comments": 226,
  "scrape_method": "apify_targeted"
}