I think the reason why PGE is hated so much is not so much the rate hikes, lack of reliability or politics.
When PG&E pays their CEO upwards of $20 million, and reports net income of $500mil quarter over quarter it does rub people the long way. Very few understand the intricacies.
I appreciate Patty mention that company must report revenue to keep investors satisfied so they will get more capital to reach PG&E ambitions of a reliable grid, underground network and green energy. But where they fall short is the communication and educating people.