California E&S Insurance

Anyone else super frustrated by the CA FAIR Plan? Since the migration to the new Duck Creek platform, it's been an absolute sh!tshow. Quote turnaround used to be 3-5 business days and now, a quote I submitted on the 9th is still pending as 'referred'. A tiny endorsement that did not require photos has been 'referred' for almost a month. When I call, it's a 4-hour hold time and 90% of the time the call is dropped in the first 30 seconds due to their having 'phone provider issues' as stated on their website. Even if I give my phone number at the beginning of the call, I am not called back when dropped. Today, I've tried calling five times and each time, after I select option 5, the line is silent then goes dead. I'm going to have clients going without coverage because of this ineptitude. Though I have those two items mentioned above pending, we're not going to submit any more FAIR Plan quotes/policies until they can get it together. I'm assuming this is exactly what they want.

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  "thread_id": "112101",
  "thread_title": "CA FAIR Plan Issues",
  "forum_section": "P&C Insurance Forum",
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