California E&S Insurance

Our experience is similar. Submitted claim and was contacted by an adjuster and inspector within 2 days. Talked to the adjuster and they went through our coverage as well as advances that we could expect. They requested several pieces of documentation and said we could expect a call from an contracted inspector for inspection of the property. In the meantime, the adjuster would be running "calculations," presumably for the advances. We submitted all the requested documentation via email and heard nothing for 13 days, during which time we were calling, leaving voicemails and emailing every single day. Including calling our insurance broker and CA Dept of Insurance. Finally called the general Fair Plan line and somehow got to the supervisor and they were much more helpful in that there was atleast someone who picked up the phone and also called us back. 19 days in and we still have not had an inspection or received any advances, although both are supposedly in the works. To echo what u/Swimmingmomma said, draw a floor plan of your property (inside and out), start the personal property list, and look for photos and online receipts for anything you owned as evidence. Every. Single. Thing. Room by room, person by person. Inside and out.

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